PRIVACY POLICY
Last modified: February 16, 2023
This Privacy Policy describes how Healthspan collects and
uses Personal Data about you through the use of our
Sites, mobile applications, and through email, text,
and other electronic communications between you and
Healthspan.
ZenPatient, Inc (Doing Business As Healthspan) (“Healthspan” or “We”)
respect your privacy and are committed to protecting it through our
compliance with this policy.
This Privacy Policy (our “Privacy Policy”) describes the
types of information we may collect from you or that you may provide when
you visit the website www.gethealthspan.com or use our mobile
app (each, a “Site”) and our practices for collecting,
using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
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on our Sites;
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in email, text, and other electronic messages between you and our Sites;
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through mobile and desktop applications you download from our Sites,
which provide dedicated non-browser-based interaction between you and our
Sites; and
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when you interact with our advertising and applications on third-party
websites and services, if those applications or advertising include links
to this policy.
It does not apply to information collected by:
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us offline or through any other means, including on any other website
operated by Healthspan or any third-party (including our affiliates and
subsidiaries); or
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any third party (including our affiliates and subsidiaries), including
through any application or content (including advertising) that may link to
or be accessible from or on the Site.
Please read this policy carefully to understand our policies and practices
regarding your information and how we will treat it. If you do not agree
with our policies and practices, your choice is not to use our Sites. By
accessing or using the Sites, you agree to this Privacy Policy. This
Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use
of the Sites after we make changes is deemed to be acceptance of those
changes, so please check this Privacy Policy periodically for updates.
2. Data Controller, Data Protection Officer, and Representative
Healthspan is the data controller of the Personal Data you
provide on the Sites. Healthspan will appoint a Data
Protection Officer and a representative prior to May
25, 2018 and will update this Privacy Policy when it
does.
Healthspan is the data controller of your Personal Data. At this time, Healthspan is
not required to appoint a Data Protection Officer or a representative in
the EU, and has elected not to do so. Healthspan may be contacted in any manner
set forth below in the “Contact Information” Section
of this Privacy Policy.
3. Children Under the Age of 18
Our Sites are not intended for children under the age
of 18 and children under the age of 18 are not
permitted to use our Sites. We will remove any
information about a child under the age of 18 if we
become aware of it.
Our Sites are not intended for children under 18 years of age. No one under
age 18 may provide any information to or on the Sites. We do not knowingly
collect Personal Data from children under 18. If you are under 18, do not
use or provide any information on our Sites or on or through any of its
features/register on the Sites, make any purchases through the Sites, use
any of the interactive or public comment features of our Sites or provide
any information about yourself to us, including your name, address,
telephone number, email address, or any screen name or user name you may
use. If we learn we have collected or received Personal Data from a child
under 18 without verification of parental consent, we will delete that
information. If you believe we might have any information from a child
under 18, please contact us at support@gethealthspan.com.
4. Information We Collect About You and How We Collect It
We collect different types of information about you,
including information that may directly identify you,
information that is about you but individually does not
personally identify you, and information that we
combine with our other users. This includes information
that we collect directly from you or through automated
collection technologies.
Generally
We collect several types of information from and about users of our Sites,
specifically information (“Personal Data”):
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by which you may be personally identified, such as name, postal address,
e-mail address, telephone number, Social Security number, government /
national identification number, medical history, health information, credit
card information, and other identifiers by which you may be contacted
online or offline;
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that is about you but individually does not identify you, such as
location data, web activity logs, referring/exit pages, date and time of
your visit to our Sites, error information, clickstream data, and other
communication data and the resources that you access and use on the Sites;
and/or
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about your internet connection, the equipment you use to access our Sites
and usage details.
We collect this information:
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directly from you when you provide it to us; and
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automatically as you navigate through the Sites. Information collected
automatically may include usage details, IP addresses, and information
collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The information we collect on or through our Sites are:
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information that you provide by filling in forms on our Sites. This
includes information provided at the time of registering to use our Sites,
subscribing to our service, posting material, or requesting further
services. We may also ask you for information when you enter a contest or
promotion sponsored by us, and when you report a problem with our Sites;
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records and copies of your correspondence (including email addresses), if
you contact us;
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your responses to surveys that we might ask you to complete for research
or marketing purposes;
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details of transactions you carry out through our Sites and of the
fulfillment of your orders. You may be required to provide financial
information before placing an order through our Sites.
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The Personal Data we collect from you is required to enter into a contract
with Healthspan, for Healthspan to perform under the contract, and to provide you with
our products and services. If you refuse to provide such Personal Data or
withdraw your consent to our processing of Personal Data, then in some
cases we may not be able to enter into the contract or fulfill our
obligations to you under it.
The Personal Data we collect from you is required to enter into a contract
with Healthspan, for Healthspan to perform under the contract, and to provide you with
our products and services. If you refuse to provide such Personal Data or
withdraw your consent to our processing of Personal Data, then in some
cases we may not be able to enter into the contract or fulfill our
obligations to you under it.
Information We Collect Through Automatic Data Collection
Technologies
As you navigate through and interact with our Sites, we may use automatic
data collection technologies to collect certain information about your
equipment, browsing actions, and patterns, specifically:
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details of your visits to our Sites, specifically traffic data, location
data, logs, referring/exit pages, date and time of your visit to our Sites,
error information, clickstream data, and other communication data and the
resources that you access and use on the Sites; and
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Information about your computer and internet connection, specifically
your IP address, operating system, and browser type.
The information we collect automatically is statistical data and may
include Personal Data, or we may maintain it or associate it with Personal
Data we collect in other ways or receive from third parties. It helps us to
improve our Sites and to deliver a better and more personalized service by
enabling us to:
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estimate our audience size and usage patterns;
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store information about your preferences, allowing us to customize our
Sites according to your individual interests;
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speed up your searches; and
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recognize you when you return to our Sites.
Details about the automated data collection technologies and the specific
cookies that we use can be found in our Cookie Policy.
5. Lawful Basis for Processing Your Personal Data
We have a lawful basis for our processing of your
Personal Data, including processing for our legitimate
interests (when balanced against your rights and
freedoms), to fulfill our obligations to you under a
contract with you, and required by law, and with your
consent.
If you are in the European Union, the processing of your Personal Data is
lawful only if it is permitted under the applicable data protection laws.
We have a lawful basis for each of our processing activities (except when
an exception applies as described below):
- Consent.
By using our Sites, you consent to our collection, use, and sharing of
your Personal Data as described in this privacy policy. If you do not
consent to this privacy policy, please do not use the Sites.
- Legitimate Interests.
We will process your Personal Data as necessary for our legitimate
interests. Our legitimate interests are balanced against your rights
and freedoms and we do not process your Personal Data if your rights
and freedoms outweigh our legitimate interests. Specifically, our
legitimate interests are to: facilitate communication between Healthspan and
you; detect and correct bugs and to improve our Sites; safeguard our IT
infrastructure and intellectual property; detect and prevent fraud and
other crime; promote and market our business; check your credit and
perform risk assessments; and, develop and improve our products and
services.
- To Fulfill Our Obligations to You under our Contract.
We process your Personal Data in order to fulfill our obligations to
you pursuant to our contract with you to deliver our products and
services to you.
- As Required by Law.
We may also process your Personal Data when we are required or
permitted to by law; to comply with government inspections, audits, and
other valid requests from government or other public authorities; to
respond to legal process such as subpoenas; or as necessary for us to
protect our interests or otherwise pursue our legal rights and remedies
(for instance, when necessary to prevent or detect fraud, attacks
against our network, or other criminal and tortious activities), defend
litigation, and manage complaints or claims.
6. Special Categories of Information
We may process some Personal Data considered sensitive
and subject to special protections.
Personal Data collected and processed by Healthspan may be considered sensitive,
including personal data that reveals your racial or ethnic origin, and
personal data concerning your mental and physical health. Healthspan processes
this information only to the extent necessary to carry out its obligations
under the law or to the extent necessary to protect Healthspan’s legitimate
interests.
7. Automated Decisions Making
We generally do not use your Personal Data with any
automated decision making processes.
Healthspan does not use your Personal Data with any automated decision making
process, including profiling, which may produce a legal effect concerning
you or similarly significantly affect you.
8. How We Use Your Information
We use your Personal Data for various purposes
described below, including to:
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provide our Sites to you;
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provide you with information you request from us;
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enforce our rights arising from contracts;
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notify you about changes; and
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provide you with notices about your account
We use information that we collect about you or that you provide to us,
including any Personal Data:
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to present our Sites and their contents to you;
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to provide you with information, products, or services that you request
from us;
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to fulfill any other purpose for which you provide it;
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to provide you with notices about your account, including expiration and
renewal notices;
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to carry out our obligations and enforce our rights arising from any
contracts entered into between you and us, including for billing and
collection;
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to notify you about changes to our Sites or any products or services we
offer or provide though them;
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to allow you to participate in interactive features on our Sites;
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in any other way we may describe when you provide the information; and
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for any other purpose with your consent.
With your consent, we may also use your information to contact you about
our own and third-parties’ products and services that may be of interest to
you.
If you wish to consent to this use, please check the relevant box
located on the form on which we collect your data. If you wish to
change your choice, you may do so at any time by logging into the Sites
and adjusting our user preferences in your account profile by checking
or unchecking the relevant boxes or by sending us an email stating your
request at
support@gethealthspan.com
. For more information, see
Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to
display advertisements to our advertisers’ target audiences. Even though we
do not disclose your Personal Data for these purposes without your consent,
if you click on or otherwise interact with an advertisement, the advertiser
may assume that you meet its target criteria.
We do not share, sell, or otherwise disclose your
Personal Data for purposes other than those outlined in
this Privacy Policy. We disclose your Personal Data to
a few third parties, including:
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our subsidiaries and our affiliates;
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our third-party service providers that we use to
support our business;
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to a company we merge, acquire, or that buys us, or
in the event of change in structure of our company of
any form;
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to comply with our legal obligations;
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to enforce our rights; and
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with your consent.
We do not share, sell, or otherwise disclose your Personal Data for
purposes other than those outlined in this Privacy Policy. However, we may
disclose aggregated information about our users, and information that does
not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide as described
in this privacy policy:
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to our subsidiaries and affiliates;
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to contractors, service providers, and other third parties we use to
support our business and who are bound by contractual obligations to keep
Personal Data confidential and use it only for the purposes for which we
disclose it to them. Specifically, these entities provide IT and
infrastructure support services, and payment processing services Our
payment processors’ privacy policies may be found at https://stripe.com/privacy;
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to a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution, or other sale or transfer of
some or all of Healthspan’s assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding, in which Personal Data held
by Healthspan about our Sites’ users is among the assets transferred;
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to fulfill the purpose for which you provide it;
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for any other purpose disclosed by us when you provide the information;
and
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with your consent.
We may also disclose your Personal Data:
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to comply with any court order, law, or legal process, including to
respond to any government or regulatory request;
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to enforce or apply our terms of use
and other agreements, including for billing and collection
purposes; and
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if we believe disclosure is necessary or appropriate to protect the
rights, property, or safety of Healthspan, our customers, or others. This
includes exchanging information with other companies and organizations for
the purposes of fraud protection and credit risk reduction.
We offer you choices on how you can opt out of our use
of tracking technology, disclosure of your Personal
Data for third-parties to advertise to you, our
advertising to you, and other targeted advertising.
We do not control the collection and use of your information collected by
third parties described above in
Disclosure of Your Information
. When possible, these organizations are under contractual obligations to
use this data only for providing the services to us and to maintain this
information strictly confidential. These third parties may, however,
aggregate the information they collect with information from their other
customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal
Data you provide to us. We have created mechanisms to provide you with
control over your Personal Data:
- Promotional Offers from Healthspan.
We will only use your email address and other contact information to
promote our own or third parties’ products and services with your
express consent. If you wish to consent to such use, you can check the
relevant box located on the form on which we collect your Personal Data
or otherwise seek such consent. If you wish to change your choice, you
may do so at any time by logging into the Sites and adjusting your user
preferences in your account profile by checking or unchecking the
relevant boxes or by sending us an email stating your request to
support@gethealthspan.com.
If we have sent you a promotional email, you may send us a return email
asking to be omitted from future email distributions. This opt out does
not apply to information provided to Healthspan as a result of a product
purchase, warranty registration, product service experience or other
transactions.
- Targeted Advertising.
We will only use information that we collect or you provide to deliver
advertisements according to our advertisers’ target-audience
preferences with your express consent. If you wish to consent to such
use, you can check the relevant box located on the form on which we
collect your Personal Data or otherwise seek such consent. If you wish
to change your choice, you may do so at any time by logging into the
Sites and adjusting your user preferences in your account profile by
checking or unchecking the relevant boxes or by sending us an email
stating your request to support@gethealthspan.com.
For this opt-out to function, you must have your browser set to accept
browser cookies.
You can learn more about interest-based advertisements and your opt-out
rights and options from members of the Network Advertising Initiative (“NAI”) on its website ( www.networkadvertising.org)
and from members of the Digital Advertising Alliance on its website ( www.aboutads.info). We do not
control third parties’ collection or use of your information to serve
interest-based advertising. However, these third parties may provide you
with ways to choose not to have your information collected or used in this
way. You can also opt out of receiving targeted ads from members of the NAI
on its website.
11. Your Rights Regarding Your Information and Accessing and Correcting
Your Information
You may have certain rights under applicable data
protection laws, including the right to access and
update your Personal Data, restrict how it is used,
transfer certain Personal Data to another controller,
withdraw your consent at any time, and the right to
have us erase certain Personal Data about you. You also
have the right to complain to a supervisory authority
about our processing of your Personal Data.
Applicable data protection laws may provide you with certain rights with
regards to our processing of your Personal Data.
- Access and Update.
You can review and change your Personal Data by logging into the Sites
and visiting the “My Account” page. You may also notify us through the
Contact Information below of any changes or
errors in any Personal Data we have about you to ensure that it is
complete, accurate, and as current as possible. We may also not be able
to accommodate your request if we believe it would violate any law or
legal requirement or cause the information to be incorrect.
- Restrictions.
You have the right to restrict our processing of your Personal Data
under certain circumstances. In particular, you can request we restrict
our use of it if you contest its accuracy, if the processing of your
Personal Data is determined to be unlawful, or if we no longer need
your Personal Data for processing but we have retained it as permitted
by law.
- Portability.
To the extent the Personal Data you provide Healthspan is processed based on
your consent, you have the right to request that we provide you a copy
of, or access to, all or part of such Personal Data in structured,
commonly used and machine-readable format. You also have the right to
request that we transmit this Personal Data to another controller, when
technically feasible.
- Withdrawal of Consent.
To the extent that our processing of your Personal Data is based on
your consent, you may withdraw your consent at any time by closing your
account. Withdrawing your consent will not, however, affect the
lawfulness of the processing based on your consent before its
withdrawal, and will not affect the lawfulness of our continued
processing that is based on any other lawful basis for processing your
Personal Data.
- Right to be Forgotten.
You have the right to request that we delete all of your Personal Data.
We cannot delete your Personal Data except by also deleting your user
account, and we will only delete your account when we no longer have a
lawful basis for processing your Personal Data or after a final
determination that your Personal Data was unlawfully processed. We may
not accommodate a request to erase information if we believe the
deletion would violate any law or legal requirement or cause the
information to be incorrect. In all other cases, we will retain your
Personal Data as set forth in this policy. In addition, we cannot
completely delete your Personal Data as some data may rest in previous
backups. These will be retained for the periods set forth in our
disaster recovery policies.
- Complaints.
You have the right to lodge a complaint with the applicable supervisory
authority in the country you live in, the country you work in, or the
country where you believe your rights under applicable data protection
laws have been violated. However, before doing so, we request that you
contact us directly in order to give us an opportunity to work directly
with you to resolve any concerns about your privacy.
- How You May Exercise Your Rights.
You may exercise any of the above rights by contacting us through any
of the methods listed under Contact Information
below and through the live chat feature of our Sites. If you contact us
to exercise any of the foregoing rights, we may ask you for additional
information to verify your identity. We reserve the right to limit or
deny your request if you have failed to provide sufficient information
to verify your identity or to satisfy our legal and business
requirements. Please note that if you make unfounded, repetitive, or
excessive requests (as determined in our reasonable discretion) to
access your Personal Data, you may be charged a fee subject to a
maximum set by applicable law.
12. Do Not Track Signals
We or our third party advertising partners may use
automated data collection technologies to track you
across websites. While you can disable cookies, our
Sites currently do not recognize do-not-track signals
that may be sent by some browsers.
We also may use automated data collection technologies to collect
information about your online activities over time and across third-party
websites or other online services (behavioral tracking). Some web browsers
permit you to broadcast a signal to websites and online services indicating
a preference that they “do not track” your online activities. At this time,
while you can disable cookies using your browser, our Sites do not
recognize such signals.
13. Data Security
Information transmitted over the Internet is not
completely secure, but we do our best to protect your
Personal Data. You can help protect your Personal Data
and other information by keeping your password to our
Sites confidential.
We have implemented measures designed to secure your Personal Data from
accidental loss and from unauthorized access, use, alteration, and
disclosure. The safety and security of your information also depends on
you. Where we have given you (or where you have chosen) a password for
access to certain parts of our Sites, you are responsible for keeping this
password confidential. We ask you not to share your password with anyone.
We urge you to be careful about giving out information in public areas of
the Sites like message boards. The information you share in public areas
may be viewed by any user of the Sites.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we do our best to protect your Personal Data,
we cannot guarantee the security of your Personal Data transmitted to our
Sites. Any transmission of Personal Data is at your own risk. We are not
responsible for circumvention of any privacy settings or security measures
contained on the Sites.
14. Consent to Processing of Personal Data in the United States/In
Other Countries Outside the European Economic Area
We may process your Personal Data outside of your home
country, including to the United States. We only do
this when we are legally permitted to do so and when we
have appropriate safeguards in place to protect your
Personal Data.
If you are a resident of the European Economic Area (“EEA
”), in order to provide our Sites, products, and services to you, we may
send and store your Personal Data outside of the EEA, including to the
United States. Accordingly, your Personal Data may be transferred outside
the country where you reside or are located, including to countries that
may not or do not provide an equivalent level of protection for your
Personal Data.
Your Personal Data is transferred by Healthspan to another country only if it is
required or permitted under applicable data protection law and provided
that there are appropriate safeguards in place to protect your Personal
Data. By using our Sites, you represent that you have read and understood
the above and hereby consent to the storage and processing of Personal Data
that you provide directly to us on our Sites] To ensure your Personal Data
(other than Personal Data you provide directly to us on our Sites) is
treated in accordance with this Privacy Policy, Healthspan uses Data Protection
Agreements between Healthspan and all other recipients of your data that include,
where applicable, the Standard Contractual Clauses adopted by the European
Commission (the “Standard Contractual Clauses”). The
European Commission has determined that the transfer of Personal Data
pursuant to the Standard Contractual Clauses provides for an adequate level
of protection of your Personal Data. Under these Standard Contractual
Clauses, you have the same rights as if your data was not transferred to
such third party. You may request a copy of the Data Protection Agreement
by contacting us through the Contact Information
below.
15. Data Retention Periods
We retain your Personal Data for as long as you keep
your account open. In some instances, we may keep it
after you close your account, for example we may keep
it:
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on our backup and disaster recovery systems;
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for as long as necessary to protect our legal
interests; and
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and to comply with other legal requirements.
Healthspan will retain your Personal Data for the entire time that you keep your
account open. After you close your account, we may retain your Personal
Data:
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for as long as necessary to comply with any legal requirement;
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on our backup and disaster recovery systems in accordance with our backup
and disaster recovery policies and procedures;
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for as long as necessary to protect our legal interests or otherwise
pursue our legal rights and remedies; and
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for data that has been aggregated or otherwise rendered anonymous in such
a manner that you are no longer identifiable, indefinitely.
16. Protected Health Information
We are committed to protecting the privacy and security of your Protected Health Information (PHI) in accordance with HIPAA regulations. PHI is any information that relates to your health, health care or payment for health care that can identify you.
17. Collection and Use of PHI
We collect and use PHI only for the purposes of treatment, payment and health care operations, as permitted by HIPAA. This includes providing you with health care services, processing your insurance claims, and conducting quality assessments and reviews.
We may also use your PHI for other purposes with your written authorization, which may be revoked at any time. We will not disclose your PHI for marketing purposes without your prior written authorization.
18. Disclosure of PHI
We may disclose your PHI to other health care providers, insurance companies, and government agencies as required by law. We will not disclose your PHI to any other third parties without your prior written authorization.
We take appropriate measures to safeguard your PHI, including using encryption and secure storage methods. We train our employees on how to protect your PHI, and we require our business associates to sign a Business Associate Agreement that binds them to the same HIPAA privacy and security rules.
19. Rights Pertaining to PHI
You have the right to receive a copy of your PHI, to request that we correct any inaccurate information, and to request that we limit the use and disclosure of your PHI. You also have the right to file a complaint with us or with the Secretary of the Department of Health and Human Services if you believe that your rights have been violated.
20. Special Notice to California Residents
If you would like to submit a Consumer Request, you can contact Healthspan at privacy@gethealthspan.com If you choose to submit a Consumer Request, you must provide us with enough information to identify you and enough specificity on the requested data. Healthspan will only use the information it receives to respond to your request. Healthspan will not be able to disclose information if it cannot verify that the person making the Consumer Request is the person about whom we collected information, or someone authorized to act on such person’s behalf.
"Personal information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. "Personal information" does not include publicly available information.
- Request to Correct.You may correct or update your personal information at any time by logging into your account or by contacting us.
- Request to Access.You may submit a Consumer Request to obtain a copy of or access to the personal information that Healthspan has collected on you.
- Request to Access. You may submit a Consumer Request to receive information about Healthspan’s data collection practices.
- Right to Know what Personal Information is being Collected. You may request information on the categories of personal information Healthspan has collected about you; the categories of sources from which the personal information is collected; Healthspan’s business or commercial purpose for collecting, selling, or sharing personal information; the categories of third parties to whom Healthspan discloses personal information, if any; and the specific pieces of personal information it has collected about you.
- Right to Know what Personal Information is Sold or Shared and to Whom. You may also request the categories of personal information that Healthspan has collected about you; the categories of personal information that Healthspan sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and the categories of personal information that Healthspan disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
Please note that the categories of personal information, sources, and disclosure will not exceed what is contained in this Policy. Additionally, Healthspan is not required to retain any information about you if it is only used for a one-time transaction and would not be maintained in the ordinary course of business. Healthspan is also not required to reidentify personal information if it is not stored in that manner already, nor is it required to provide the personal information to you more than twice in a twelve-month period.
- Request to Delete. You may request that Healthspan delete personal information it has collected from you. Subject to certain exceptions set out below we will, on receipt of a verifiable Consumer Request, delete your personal information from our records, direct any service providers to do the same, and notify all third parties to whom Healthspan has shared your personal information to delete it unless this proves impossible or involves disproportionate effort.
Please note that we may not delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated by the consumer within the context of a business’ ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
- Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
- Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the business’ deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if the consumer has provided informed consent.
- To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business and compatible with the context in which the consumer provided the information.
- Comply with a legal obligation.
Healthspan may not, and will not, treat you differently because of your Consumer Request activity. As a result of your Consumer Request activity, we may not and will not deny goods or services to you; charge different rates for goods or services; provide a different level quality of goods or services; or suggest any of the preceding will occur. However, we can and may charge you a different rate, or provide a different level of quality, if the difference is reasonably related to the value provided by your personal information.
21. Special Notice to Nevada Residents
Healthspan does not sell, rent, or lease your personally identifiable information to third parties. However, if you are a resident of Nevada and would like to submit a request not to sell your personally identifiable information, you may do so by emailing us at support@gethealthspan.com
22. Special Notice to Virginia Residents
Personal information or "personal data" means "any information that is linked or reasonably linkable to an identified or identifiable natural person." "Personal data" does not include de-identified data or publicly available information.
- Request to Access. You may submit a request to confirm or to obtain a copy of or access to the personal data that Healthspan has collected on you including what the data is, how it’s been used, and who it’s been disclosed to. Your personal data may no longer be available because it has been destroyed, erased, or made anonymous in accordance with Healthspan’s data retention policies in which case we will provide you with the reasons why the personal data no longer exists where possible.
- Request to Correct. You may correct or update your personal data at any time by logging into your account or by contacting us.
- Request to Delete. You may request that Healthspan delete the personal data provided by or obtained about you. We will delete your personal data from our records and direct any service providers to do the same unless retention is required by law.
- Request to Opt-Out. You may submit a request to opt out of the sale of your personal data as well as its processing for targeted advertising or consumer profiling. Healthspan does not sell, rent, or lease your personal data to third parties and does not process your personal data for targeted advertising or consumer profiling.
- Appeal. If we notify you that no action is to be taken in response to your request to access, correct, delete, or opt-out, you may appeal this decision by contacting us within 30 days with the reason why you believe further action should be taken. If you are not satisfied with the result of the appeal, you may contact the Virginia Attorney General or submit a complaint online at https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.
If you like to make any of the above requests, you can contact Healthspan at support@gethealthspan.com or by mail at the address provided below. If you choose to submit a request, you must provide us with enough information to identify you in order to comply with your request. Healthspan will only use the information it receives to respond to your request. Healthspan will not be able to disclose information or comply with your request if it cannot verify that the person making the request is the person about whom we collected information, or if such person is a known child, that child’s parent or legal guardian.
23. Special Notice to Colorado Residents
Personal information or "personal data" means "information that is linked or reasonably linkable to an identified or identifiable individual." "Personal data" does not include de-identified or publicly available information.
- Request to Access. You may submit a request to confirm or to obtain a copy of or access to the personal data that Healthspan has collected on you including what the data is, how it’s been used, and who it’s been disclosed to. Your personal data may no longer be available because it has been destroyed, erased, or made anonymous in accordance with Healthspan’s data retention policies in which case we will provide you with the reasons why the personal data no longer exists where possible.
- Request to Correct. You may correct or update your personal data at any time by logging into your account or by contacting us.
- Request to Delete. You may request that Healthspan delete the personal data it has collected on you. We will delete your personal data from our records and direct any service providers to do the same unless retention is required by law.
- Request to Opt-Out. You may submit a request to opt out of the sale of your personal data as well as its processing for targeted advertising or consumer profiling. Healthspan does not sell, rent, or lease your personal data to third parties and does not process your personal data for targeted advertising or consumer profiling.
- Appeal. If we notify you that no action is to be taken in response to your request to access, correct, delete, or opt-out, you may appeal this decision by contacting us within 30 days with the reason why you believe further action should be taken. If you are not satisfied with the result of the appeal, you may contact the Colorado Attorney General.
If you like to make any of the above requests, you can contact Healthspan at support@gethealthspan.com or by mail at the address provided below. If you choose to submit a request, you must provide us with enough information to identify you in order to comply with your request. Healthspan will only use the information it receives to respond to your request. Healthspan will not be able to disclose information or comply with your request if it cannot verify that the person making the request is the person about whom we collected information, or someone authorized to act on such person’s behalf.
We will post any changes to our Privacy Policy on our
Sites. If we make material changes to our Privacy
Policy, we may notify you of such changes through your
contact information and invite you to review (and
accept, if necessary) the changes.
We may change this Privacy Policy at any time. It is our policy to post any
changes we make to our Privacy Policy on this page with a notice that the
Privacy Policy has been updated on the Sites’ home page. If we make
material changes to how we treat our users’ Personal Data, we will notify
you through a notice on the Sites’ home page. The date this Privacy Policy
was last revised is identified at the top of the page. You are responsible
for ensuring we have an up-to-date active and deliverable email address for
you, and for periodically visiting our Sites and this Privacy Policy to
check for any changes.
You may contact our Data Privacy Compliance Officer through the
contact information below. If you wish to contact us,
you must contact both us and our representative through
the contact information below.
If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at:
Email: privacy@gethealthspan.com
For California Residents with questions or comments about this Privacy Policy and the CCPA, please contact us at:
Email: ccpa@gethealthspan.com
If you have a complaint, you must submit your complaint in writing to:
ZenPatient, Inc.
Compliance Officer
730 Arizona Ave, Unit 425
Santa Monica, CA 90401
United States
650-563-8696
support@gethealthspan.com